Returns & Refunds

At Poker G's Apparel, we want you to love your purchase. If for any reason you are not completely satisfied, we’re here to help. Please review our returns and refunds policy for more details.

1. Eligibility for Returns

  • Items must be returned within 30 days of the delivery date.
  • Products must be unused, unworn, unwashed, and in their original condition with tags attached.
  • Items purchased on sale or as part of promotions may not be eligible for returns unless stated otherwise.

2. Non-Returnable Items

We do not accept returns for:

  • Gift cards.
  • Customized or personalized items.
  • Items damaged due to misuse or improper care.

3. How to Initiate a Return

  1. Contact Us: Email us at info@pokergapparel.com with your order number and reason for return.
  2. Return Authorization: Once your request is approved, you will receive instructions on how to return the item.
  3. Ship the Item: Package the product securely and send it to the address provided in our return instructions. Return shipping costs are the responsibility of the customer unless the item was defective or incorrect.

4. Refunds

  • Refunds will be processed once we receive and inspect the returned item.
  • If approved, the refund will be issued to your original payment method within 7-10 business days.
  • Shipping charges are non-refundable.

5. Exchanges

  • We currently do not offer direct exchanges. If you need a different size or design, please initiate a return for a refund and place a new order.

6. Defective or Incorrect Items

If you received a defective or incorrect item:

  • Contact us at info@pokergapparel.com within 7 days of delivery.
  • Provide a description and photo of the issue.
  • We will arrange a replacement or refund at no additional cost to you.

7. Cancellations

  • Orders can be canceled within 24 hours of placing them. After this time, the order may have already been processed for shipment.

8. Contact Us

If you have any questions or need assistance with your return, feel free to reach out:
Email: info@pokergapparel.com

Thank you for shopping with Poker G's Apparel! Your satisfaction is our priority. ♠️